At Grofii (operated by Grofii Fleet Group / Chomu Hyperlocal Delivery Services), we want to make sure you are fully satisfied with your hyperlocal deliveries. Since we specialize in ultra-fast, 10-minute grocery and kitchen fulfillment, our Return Policy is divided clearly by product category to ensure health, safety, and logistical feasibility.
1. Return Eligibility by Category
We evaluate returns based on product type to preserve food hygiene regulations:
- Perishable Goods (Non-Returnable): Fresh dairy products (curd, milk, butter, paneer), farm veggies, fresh fruits, Cafe waffles, milkshakes, and fresh bakery desserts are strictly non-returnable once delivered and accepted at the doorstep. However, if you receive spoiled or damaged perishables, please report to our helpline within 2 hours of delivery for an instant refund or replacement.
- Packaged Foods & Pantry Staples (Returnable within 24 Hours): Packaged snacks, biscuits, staples (atta, rice, dal), pet supplies, and bottled beverages can be returned within 24 hours of delivery, provided the outer seal remains unbroken, packaging is completely undamaged, and the item is in resalable condition.
- Non-Food Products (Returnable within 48 Hours): Stationery, cleaning products, home care items, and personal care/cosmetics can be returned within 48 hours of delivery. Items must be completely unused, unopened, and in their original packaging with tags intact.
- Paan Corner & Restricted Items (Non-Returnable): All tobacco, paan products, and age-restricted wellness essentials are strictly non-returnable due to compliance and hygiene laws.
2. Return Pickup Process
If you have an item that qualifies for a return:
- Submit a return request directly through your User App profile order history page (app.grofii.in) or call our Support Desk helpline.
- Once your request is approved, a Grofii delivery partner will be routed to your delivery location within 24 hours to perform a doorstep item inspection.
- The rider will verify the condition of the seal, packaging, and invoice details. If the item satisfies our quality checks, the rider will retrieve it and mark it as "Returned".
3. Refunds for Returned Items
Once picked up by our rider and checked in at the dispatch dark store:
- Online Prepaid Orders: The refund will be initiated back to your original source of payment (UPI, Bank Account, or Card) and will reflect in 5-7 business days.
- Cash-on-Delivery (COD) Orders: The refund is credited instantly as Grofii Coins to your customer profile wallet or sent directly to your registered UPI ID within 24 hours.
4. Contact Support for Returns
For questions or assistance with returning an eligible item, please refer to the Helpline numbers or support email listed in our Support Desk section below.
