Terms of Service

Last Updated: June 13, 2026

Welcome to Grofii. These Terms of Service ("Terms") govern your use of the Grofii User Web Application (available at app.grofii.in), the Grofii Fleet Partner Application (available at partners.grofii.in), the main landing page, and all related mobile/web interfaces operated by Grofii Fleet Group / Chomu Hyperlocal Delivery Services (referred to as "Grofii", "we", "us", or "our").

By registering an account, placing an order, logging on as a delivery fleet partner, or interacting with any part of our Platform, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree to these Terms, please do not use the Platform.

1. Account Creation and Platform Use

You may use our Platform as a Customer to buy groceries, cafe desserts, or wellness supplies, or as a Fleet Delivery Partner to offer delivery services. You agree to:

  • Provide accurate, current, and complete details during sign up, including a valid mobile number for OTP confirmation.
  • Maintain the confidentiality of your credentials. You are entirely responsible for all actions taken under your account.
  • Not use the Platform for any illegal, unauthorized, or disruptive activities, including the misuse of geolocation trackers or platform APIs.

2. Customer Orders, Pricing, and Payments

For customers placing orders on the Platform:

  • Fulfillment & Sourcing: All orders are dispatched dynamically from our local micro-fulfillment dark stores situated in Rajasthan to ensure fulfillment within our 10-minute SLA.
  • Payment Terms: Payments must be made via our integrated online payment processors (UPI, credit/debit card, net banking) or via cash collected at the doorstep (COD). We generate dynamic, secure UPI QR codes representing your exact checkout value.
  • Pricing Errors: All products are priced transparently. In the rare event that an item is listed with an incorrect price due to a system glitch, we reserve the right to cancel the affected order item and refund you.

3. Age-Restricted Zones (18+ Paan Corner)

Grofii strictly complies with state and national regulations regarding age-restricted items, including tobacco, Paan Corner offerings, and wellness essentials:

  • You must be at least 18 years of age to purchase products in these categories.
  • Our Platform implements a mandatory digital age verification checkpoint.
  • Delivery partners are required by platform policy to perform physical ID validation checks at the doorstep. If a customer fails to produce a valid ID proving their age, the delivery will be cancelled, and a restocking fee may apply.

4. Delivery Fleet Partners Terms

For independent delivery riders accessing partners.grofii.in:

  • Float and COD Cash: Delivery partners hold cash collected from Cash-on-Delivery (COD) orders as a float. You agree to adhere to standard deduction limits and cash-settlement procedures.
  • Service Level Agreements (SLAs): Partners must handle products carefully (especially warm Cafe waffles, beverages, and fresh veggies) and aim to deliver within safe driving speed limits.
  • Payouts: Standard payouts are calculated weekly and credited directly to the registered bank account or UPI ID on file.

5. Cancellations and Restocking

Because Grofii operates on an ultra-fast 10-minute delivery model, items are prepared and packed in under 2 minutes. Therefore, customer cancellations are only permitted before the order has been dispatched from the dark store. Once dispatched, the order cannot be cancelled, and the customer will remain liable for the billing amount.

6. Limitation of Liability

Grofii and its dark store affiliates shall not be liable for any indirect, incidental, or consequential damages resulting from the use of, or inability to use, the Platform, delivery delays due to weather/traffic conditions, or incorrect listings. Our total liability for any claim shall not exceed the order amount paid by you.

7. Governing Law and Jurisdiction

These Terms and all disputes arising from them shall be governed by and interpreted under the laws of India. You agree that all legal proceedings related to Grofii shall be subject to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan, India.

8. Support and Compliance Queries

If you have any questions about these Terms of Service or need to report compliance issues, please reach out to our Help Desk via the email and phone numbers listed in the footer.