Grofii is Jaipur's premier native hyperlocal grocery and cafe delivery service. We do not use traditional postage, shipping, or courier services. Instead, we operate our own dark store micro-hubs to fulfill your orders locally. This Shipping & Delivery Policy describes the terms and SLAs that apply when you purchase goods through our Platform.
1. 10-Minute Hyperlocal Delivery Model
We fulfill orders using a direct-to-home hyperlocal model:
- Dark Store Network: Your items are packed locally in a micro-hub situated within 2-3 kilometers of your neighborhood.
- 10-Minute SLA: Our standard delivery SLA is 10 minutes from checkout confirmation under normal weather, traffic, and platform load conditions.
- Preparation and Packaging: Cafe desserts (loaded waffles, cheesecakes) and hot filter coffee are prepared fresh in our dark store kitchens and placed in thermal insulated containers immediately prior to rider handoff.
2. Service Coverage Areas
Currently, our 10-minute delivery service is only active in selected hyperlocal zones within Rajasthan, India:
- Jaipur: Active dark stores in Chomu and nearby residential hubs.
- Jodhpur: Active service regions centered around our city micro-fulfillment dark stores.
The user application (app.grofii.in) uses your device's GPS location to determine if your exact address falls within our delivery polygon before you can complete a checkout.
3. Shipping & Delivery Charges
To keep wholesale pricing transparent, our delivery fee structure is calculated as follows:
- Orders above ₹149: Free delivery (no shipping fees apply).
- Orders below ₹149: A nominal delivery helper fee of ₹15 is charged at checkout to compensate our fleet partners.
- Surge Pricing: During times of extreme demand, heavy rainfall, or late-night operational shifts, a nominal surge helper fee of ₹10-₹20 may apply. This will be explicitly displayed on your checkout screen prior to UPI QR scan.
4. Doorstep Age Validation (Paan Corner & 18+ items)
Products ordered from our Paan Corner, premium tobacco, and 18+ wellness sections require a mandatory face-to-face age check:
- Riders are prohibited from delivering these items to minors.
- At delivery handoff, you must present a physical, government-issued photo ID (Aadhaar, PAN Card, Driving License, or Passport) confirming you are 18 years of age or older.
- If the ID is missing, invalid, or shows the recipient is under 18, the rider will retrieve the restricted items and return them to the dark store. A restocking fee of ₹30 will be deducted from your refund.
5. Safe Contactless Handover
For online prepaid checkouts (non-restricted items only), you can select "Contactless Doorstep Delivery". The fleet rider will leave your grocery bags safely at your door, send an app confirmation picture, and complete the order. For COD orders, a face-to-face handover is required to settle payment.
6. Delivery Delays and Traffic Conditions
While we achieve our 10-minute SLA for over 95% of orders, occasional delays may occur due to heavy rains, traffic bottlenecks, rail crossings, or other force majeure events in Rajasthan. In these instances, you can track the exact status and location of your delivery partner via the live user-map tracking screen, or call the helpline number for live support.
